When you work in the medical industry and are considering investing in a call answering service, you will want to ensure that you choose the best service to meet your needs. Working with a medical answering service can provide many benefits for your business. It can help you to handle fluctuations, improve your customer service, and provide many other advantages. Here are a few important things to look for when you are deciding on the right medical answering service to meet your needs.

Full Services

When you are choosing a medical answering service, you will want to consider the array of services that the company offers. Do they offer after hours services? Are they able to follow HIPAA guidelines? When you consider the array of services that are provided by the company, you will be better equipped to make the right decision for your specific business.

HIPAA Compliance

In the medical industry, you need to ensure that any other companies you work with are following HIPAA guidelines. HIPAA compliance is absolutely essential for choosing a medical answering service. Ensure that they are knowledgeable regarding HIPAA guidelines and are capable of taking the steps to meet all of these specifications.

Experienced Customer Service

Gauge the customer service of the company prior to hiring them. By working with the ideal services, you will be able to improve the experience of your customers. One of the major benefits of a call answering service is the improved customer experience that they provide. In order to make an effective investment, you will want to ensure that the company will be able to do so.

After Hours Call Answering

After hours services can be incredibly important in the medical industry. They can ensure that your patients are protected around the clock. Not only does this help to alleviate concern about your customers outside of office hours, but it can also substantially enhance their level of convenience.

Help with Overflow

The medical industry may have fluctuating demands, depending on the specific time. When this occurs, it is useful to have assistance with overflow. Can the company meet a fluctuating demand of calls? This will be an important consideration to help you make the right decision for your medical answering service.

Schedule Appointments

Appointment scheduling is often a key benefit that a medical answering service can provide. This will make it easy and convenient for your patients to schedule their appointments. If it is difficult to schedule an appointment, your patients will often search for a different service.

Professionalism

The medical answering service that you use will be the face of your business. They will often be the first contact that potential patients have with your business. Due to this, you will want to ensure that the company projects a professional air. This will increase the patient’s perception of your business. Choose a medical answering service that will be able to provide you with a professional image.

Call Analytics

Call analytics can be incredibly beneficial for your business. They can help you to gauge the operations of your business and make changes to your messaging. When you are looking for a medical answering service, it can be incredibly beneficial to ensure that you choose a company that is able to provide call analytics and recording services.

The team at Care XM is passionate about meeting the demands of your business. We offer HIPAA compliant services to provide the appropriate protection for your patients. These services can provide enhanced convenience for your customers, as well. For more information about how to choose the ideal medical answering service to meet all of your needs, you can reach out to us at Care XM today!

There are many reasons that a medical practice can benefit from the use of a 3^rd party call answering service. These services can help to improve your customer service and, therefore, improve the experience of your patients. Our team at Care XM can help to provide the ideal call answering services to meet all of the needs of your company. Here are a few of the benefits of working with a 3^rd party call answering service.

Personalized Service

A call answering service ensures that your patients have access to a live person every time, rather than having to take to an automated system. This personalized experience is highly valued by consumers. When you are able to provide this personalized service to your patients, they will have a much better experience and will be happier with your business.

Focus on your Operations

When you regularly have to take breaks from your operations in order to answer phone calls, you will find that it takes a lot longer in order to complete your regular tasks. By preventing these interruptions, you will be able to vastly improve your efficiency and prevent disruptions to your regular workday.

24/7 Service

It is often beyond the scope of a medical practice to provide services around the clock. This can result in the necessity of overtime pay and additional employees. A 3^rd party call answering service can help to ensure that you can provide 24/7 support with minimal expense on your part.

Protect your Patients

24/7 service is often incredibly important in the medical industry. When you work with a medical answering service, you will be able to provide protection to your patients around the clock. Our experienced team is able to provide the services that are necessary in providing top-notch protection to your patients.

Save Money

It can be expensive to hire enough employees to handle the phone calls of your business. When you work with a call answering service, you can reduce your expenses by a substantial amount. This helps to save money, which can substantially increase your profit margins.

HIPAA Compliance

HIPAA compliance is essentially for anyone that works with a medical practice. When you work with the right medical answering service, you will be able to ensure that these practices are being followed in communication with your customers.

Better Customer Service

Your medical staff are experienced in providing medical services, not in the nuances of customer service. For a call answering service, however, customer service is their full-time job. This ensures that you are able to provide much better customer service for your patients.

Reduced Hold Time

With a call answering service, you are able to reduce the amount of time that your patients have to spend on hold. No one likes having to wait on hold. By reducing the time that your patients spend on hold, you can substantially improve their satisfaction with the customer service that you provide.

Handle Fluctuations

In the medical industry, sometimes are busier than others. When you work with a call answering service, it will be easier to be flexible and ensure that overflow can be handled effectively. This can go a long way toward helping your business to meet the demands of fluctuations in your patient base.

These are just a few of the benefits that you can obtain by working with a 3^rd party call answering service. Our team at Care XM can help to ensure that you are able to obtain all of these benefits for your particular medical practice. For more information about the benefits that you can obtain from working with us, contact us at Care XM today.

HIPAA compliance is an incredibly important part of working in the medical industry. Not only is it important to ensure that your staff is following HIPAA compliant procedures, but you will also need to ensure that the other businesses and contractors that you work with are HIPAA compliant too. For example, our call answering service at Care XM focuses on ensuring that all HIPAA guidelines are followed in order to protect your customers. Here are a few of the best tips for staying HIPAA compliant.

Have an IT Security Team

Whenever you work with sensitive information, it is extremely important to ensure that it is stored securely. In order to accomplish this, you will need to have a plan in place to handle any issues with your network security. You should have an IT security team readily available to quickly handle any breaches that occur in your network security.

Use the Right Call Answering Service

As previously mentioned, all of your external contractors will have to be following HIPAA compliant guidelines. When you use the services of a call answering company, you will have to ensure that they practice HIPAA compliance. By consulting with the right call answering service, you will be able to ensure that this isn’t a flaw in your HIPAA armor.

Staff Training

It is important to regularly train your staff regarding HIPAA standards. Regular refreshers can also help to ensure that they are aware of all of the guidelines that they need to be following. All staff has to be knowledgeable regarding HIPAA standards. In addition to this, you will often want to have various security clearance levels to limit access to sensitive information. This will aid in eliminating serious issues with the security of your information.

Secure All Paperwork

You should never leave paperwork with sensitive information around the office. This can allow other people to have access to this information, which is a clear violation of HIPAA standards. It is important to ensure that you keep paperwork stored securely in order to limit this amount of access to your important information. This will help to prevent this information from falling into the wrong hands.

Don’t Share Passwords

It is critical to ensure that you use strong passwords in order to protect this sensitive information. In addition to this, you will want to ensure that you train your staff to not share passwords. If this occurs, it can be difficult to detect a security breach, much less to prevent one. Prevent individuals from sharing passwords throughout the office. Also encourage them to not keep written records of their passwords.

Shred Files

Files that contain sensitive information should never be thrown in the garbage when you don’t need them anymore. It is important to ensure that you dispose of these files appropriately. Shred any files in order to destroy them and prevent other people from gaining access to this sensitive information.

Be Cautious in Conversations

You and your employees need to be careful with what you say aloud, especially when you have access to the sensitive information of your clients. For example, when discussing patients in the office, you should never use their full names when you are within other people’s hearing. It is important to be aware of what you are saying, so that you prevent accidentally providing access to sensitive medical information.

The team at Care XM is trained thoroughly in HIPAA guidelines, to ensure that all of these processes are followed. When you work with us, you can be confident that the information of your patients will be protected and secure. This is extremely important for anyone working in the medical industry. For more information about how to stay HIPAA compliant, contact us at Care XM today.