PACE provides comprehensive medical and social services for elderly patients living in standard communities. Patients choosing to live in their own homes versus nursing and care facilities are generally eligible for Medicare and Medicaid services. Utilizing a quality call center program to work with patients and insurance requests is vital to providing the best patient care. CareXM specializes in providing medical phone call answering services. We can field many of the patient questions and requests that can bog down medical provider’s time. Offload the burden of support to qualified experts who know how to manage a variety of requests and can focus on streamlining your operations.
PACE Eligibility Requirements
For patients to qualify for PACE, they need to meet specific parameters, including:
- Age 55 or older
- Live within a PACE organization service area
- Nursing home care eligible
- Ability to live safely in a standard community
PACE becomes the primary source of services for all Medicare and Medicaid eligible patients. Individuals of PACE can choose to leave the program at any time. If you have patients who qualify for PACE, it is essential to discuss the program and set up realistic standards of care.
Quality Call Center Management
PACE eligible patients need assistance with many provider-related questions. CareXM will provide answers for patients within seconds of calling. Our team of qualified nurses will focus on guaranteeing patients are given the accurate information they need. Also, we will manage patient appointment scheduling, staff scheduling needs, and more. Our unique app makes it easier for providers to see the information they need to continue running a successful practice.
Enhance Patient Experience
To maintain patient satisfaction, practice managers are always seeking ways to provide a better experience from the beginning. Care XM can field new patient requests, assisting them with information related to common questions about PACE, and how to enroll. Also, our qualified nurses are available to answer additional health questions and perform paper screening documentation.
By providing rapid response, patients are less likely to become frustrated with medical practices. Patients are provided peace of mind knowing their questions can be answered within seconds of calling. Our unique app, UberNurse was designed to enhance medical practices with all their needs. From patient communication to scheduling, CareXM will enhance your practice! Schedule a consultation to review your practice needs and determine the best course of action for your new program.