In today’s rapidly changing health industry, medical providers are finding increasing patient satisfaction is one of their top concerns. CareXM assists pediatric clinics with phone call support to reduce problems with scheduling, patient questions, and more. Our experts focus on positive, rapid patient engagement to ensure they are satisfied with their care. We conduct regular surveys and provide feedback to pediatric clinics to help them identify areas of concern and how to improve these internal processes.
Reliable, Knowledgeable Phone Call Support
Successful pediatricians know how important it is for patients to receive quality care when you are not available. Pediatric phone call triage is designed to answer patient questions, provide answers within seconds and provide office communication. Our skilled, compassionate nurses are available 24/7, allowing medical practices to continue offering support after hours and on weekends.
The Advantage of CareXM
When you work with the qualified experts at CareXM, you will receive:
- 24/7 phone call support
- Incorporation of personal preferences including home care, clinic appointments, and physician referrals
- Prescription refill and internal prescription protocol management
- Schedule flexibility
- Phone call recording
- High call volume support and emergency response support
Benefits of a Pediatric Call Center
Many staff members have several job responsibilities and not enough time to perform them. When staff members are overworked in a high-stress environment, it can lead to employee burnout. While your staff works hard, the experts at CareXM will manage phone call answering, scheduling appointments, routing calls, and fielding patient questions. Outsourcing calls to a pediatric call center, you can free up your time to handle in-person patient needs. Freeing time from everyday internal office needs can improve your practice’s bottom line.
CareXM is HIPAA compliant, and we work with the highest standards of care. Our goal is to make sure each patient is treated with the respect and quality care they deserve. Contact CareXM today to schedule a consultation to enhance your pediatric office!