Clinical pharmacists work closely with patients and their physicians to coordinate prescribed therapies. Patients often have questions about prescriptions and request to speak to a pharmacist. When pharmacists are overwhelmed with patient inquiries, many are unable to keep up with other job duties. CareXM can step in and assist with phone calls and prescription management support. Our expert nursing staff can speak directly to patients to help them understand the medications they need and schedule doctor visits. We strive to provide quality, compassionate care for all our patient needs and requests.
Scheduling Infusion Appointments
Many infusion centers need to coordinate with patients and their providers to schedule appointments. CareXM will handle patient and provider scheduling and coordination. Nurses at infusion centers often work long hours in a high-stress environment, which increases the risk of employee burnout. Outsourcing calls to our call center team will improve employee performance as they can to focus on the important aspects of their job and avoid mundane phone call support issues.
Offering a Higher Standard of Care
Patient satisfaction is one of the most significant priorities for infusion centers and pharmacies. Utilizing the expert nursing staff at CareXM, you will be able to provide immediate support for patients, helping to increase patient satisfaction. Providers have greater peace of mind knowing their patients are given the standard of care they deserve. We always focus on treating each patient with respect, care, and dignity. We understand how stressful it can be for patients to deal with prescriptions and transfusion needs. Let our experts work with your team to reduce the burden of patient care and provide them with the rapid answers they need.
Increase Your Bottom Line
When you work with CareXM, you will have a streamlined solution to running your pharmacy of infusion clinic. We will take your existing protocols and implement them into our program with our qualified nursing team. We guarantee we will follow your office procedures to continue offering patients quality care. In addition, providers can track all patient phone calls as they are recorded for future needs. We offer daily reporting and messaging services to make communication between employees and providers easier.
Why Choose CareXM?
At CareXM, you are provided a team of professionals to support your employees. We offer:
- Live support from qualified nurses
- Appointment scheduling
- Messaging services
- App support and management
- Call routing
- Service intake requests
- Higher patient satisfaction
Schedule a consultation with CareXM to discuss your pharmacy or infusion clinic needs. Don’t lose another patient to your competition. Let our experts help you provide the service you know your patients have come to expect from your office!