Telecommunications is a very important part of our modern civilization and is a broad field with many important and interesting disciplines within it. Telecommunications is the manner in which information is transmitted over long distances using electronic means. Information that can be transmitted in a telecommunication process can include voice messages, text messages, videos, images, or data. One of the common forms of telecommunications technology that most people use on a daily basis is telephony.

What Is Telephony?

The word ‘telephony’ is sort of a funny one, but it describes itself perfectly. Telephony is the word used to detail the technology that allows people to communicate with one another from far away. Usually, telephony is identified as the vocal communications between individuals using long distance wire or wireless technology, so essentially using a telephone. Telephony can also include any communications between telephones including text messages, voice recordings, and video conferencing.

How Is Telephony Used?

As mentioned above telephony is used by almost every person every single day. Telephones are more a part of our everyday lives today than they have ever been. Industries around the world use telephony to communicate with their customers, clients, business partners, and other individuals and organizations. Schools, hospitals, police stations and other critical services also rely on telephony. Telephony is a crucial piece of technology that allows businesses to function and communicate at a high level. Telephony is also used by individuals for personal and business purposes.

Telephony In The Medical Field

Telephony is employed in all sorts of business and service enterprises including in the medical field. It is extremely important in the medical field because it allows for doctors to communicate with their patients. Telephony also allows for people to call in and make appointments with medical professionals. Hospitals can communicate with other medical facilities to find out about new medical treatments and to share information about important discoveries.

One of the downsides of having technology that allows people to constantly communicate is that it can become a distraction. This is especially true for medical workers because they are continually available to their patients by phone. This means that healthcare workers may not be able to completely focus on being of service to patients who are in the medical clinic or in the hospital. Nurses or other healthcare workers will run into this dilemma and not be sure what to attend to first.

It may be advisable for medical clinics, hospitals or other healthcare facilities to consider hiring a remote telephony service that can take care of any incoming calls. A telephony service provider can take off unnecessary pressure off of your medical staff and can act as a customer service function for your company. It is so important to be able to be able to assist your patients and callers as soon as possible, and with a telephony service you can do that. Telephony services also do not only help with answering calls but can help with messaging patients and scheduling appointments.

Do You Need A Telephony Service?

We at CareXM provide several different telecommunication services to all sorts of medical organizations, including telephony services. If you or your company could benefit from telephony services, we are happy to help. Our other telecommunication services include after hours answering services, appointment scheduling, and remote patient monitoring. To learn more or to get a demo, reach out to us today.