Transform your Triage
Lower costs while improving outcomes for patients AND clinicians
Extend the nurse call button
CareXM is a patient engagement platform that acts as an intelligent, virtual nurse call button that:
- Knows who to contact when activated.
- Collects patient insights (objective and subjective) allowing proactive out-reach and scheduled engagements between caregiver visits by informed triage nurses.
- Shares insights, activities, follow-up actions and outcomes across the entire care team.
- Provides actionable business intelligence to help organizations improve workflows, staff smarter and maximize productivity.
Elevating care for home health & hospice
Home health & hospice agencies are asked to do more with fewer resources. 9 out of 10 adults want to age in place, yet the challenge in remote care for patients and providers is limited engagements between visits and most interactions are unscheduled and reactive.
We are here to help
Our care coordination platform allows us to serve as a flexible, scalable, extension of your healthcare business. We help you:
- Analyze & improve workflows
- Reduce nurse burnout
- Elevate the patient & clinician experience
- Improve CAHPS scores
- Reduce ER visits up to 88%
Don’t Just Take Our Word For It
When You Know Us, You Will Love Us
We partner with over 4500 organizations nationwide. We take pride in our partners, our commitment to customer service, and feedback. We elevate telehealth care together.
CareXM Services & Features
Remote Patient Monitoring
CareXM connects patients with clinical support for their remote medical devices when they need it.
Patient / Caregiver
CareXM routes patient calls instantly, providing fast help when seconds matter.
CareXM routes calls to your nurses first, since the best care comes from the patient’s own nurse.
CareXM routes calls to CareXM nurses only when your nurses need it—after-hours, peak times, anytime.
Your Non-Clinical Support
CareXM sends non-clinical calls to your non-clinical team, providing relief to clinical staff.
CareXM Non-Clinical Support
CareXM provides backup non-clinical answering services and appointment scheduling.
Reporting & Analysis
CareXM business intelligence that improves care, streamlines operations, and reduces burdens on staff.
Electronic Medical Records
CareXM integrates with several EMR’s, providing caregivers with critical patient data when it matters most.
CareXM uses HIPAA complaint secure mobile messaging for instant communication between staff.
The holistic approach to healthcare for any team size
We partner with you to enhance the care experience for patients, caregivers, and admins. Use our complete setup or just the pieces you need for your individual home health/hospice practice or an entire health system.
Care Coordination Platform
- Care Triage
Clinical Triage Support
- CXM Engage
Patient Engagement & Monitoring
- Care Assist
Medical Answering Services
- Connect patients to the right caregiver – fast
- Collaborate real-time on patient care and communication
- Business intelligence with real time data for actionable insights
- Staffing tools that provide real, work-life balance for your nurses
- After hours and backup triage support 24/7, 365
- Answer calls in under a minute with intelligent call routing
- Follow your protocols, answer as white labeled to your organization
- Reduce ER visits and 911 calls 88%
- Turnkey RPM solutions
- EMR integrations
- Patient surveys and daily interaction
- Provide personalized care while relieving staff
- 24/7, 365 after hours medical answering
- Medical message management
- HIPAA compliant
- Improve answer rates and hold times