Our patient engagement platform helps you facilitate meaningful interactions by personalizing touchpoints to patient needs and preferences while ensuring outreach is guided by timely patient insights.
Patient Engagement
Stay connected to your patients.
Reduce After-Hours Call Volume
Reduce non-urgent call volume through proactive reminders and surveys.
Streamline Symptom Management
Easily manage symptoms with assessments and education.
More Effective Communication
Adapt outreach to fit patient needs and communication preferences.
Provide Better Care
Support clinical decision-making with patient insights and virtual touchpoints.
“We saw an increase in clinician capacity, allowing us to do more with less. Completing visits virtually, when appropriate, has freed up our clinicians to better manage their schedules so they can be with patients who need hands-on care.”
Shelley B., Vice President of Care Management, Enhabit Home Health & Hospice
Turn reactive triage into proactive patient care.
We help you understand the context of your inbound calls and pinpoint trends that create inefficiencies. With our patient engagement platform, you can tackle these challenges with proactive triage strategies that reduce non-urgent calls, keeping your triage lines open for urgent patient needs.
- Reduce medication refill calls after-hours.
- Check-in on high-risk patients with care assessments.
- Remind patients of upcoming appointments.
- Provide a channel to request callbacks for non-urgent questions or needs.
Patient Engagement with CareXM:
Flexible Communication Tools
Keep your patients informed.
HIPAA-compliant tools for secure communication with patients, including SMS text, IVR, email and virtual visits.
Hospice Savannah improves CAHPS scores through personalized patient touchpoints.
By leveraging CareXM's patient engagement platform, Hospice Savannah has improved their satisfaction scores, personalized patient touchpoints, and re-engaged underutilized staff to increase the quality and quantity of patient and family interactions and communication.
Make every touchpoint intentional, not just routine.
Request a demo to see our patient engagement platform in action today.