We help home health, hospice, and health system providers lower costs and increase clinician capacity with high touch, proactive triage technology and services.
We help home health, hospice, and health system providers lower costs and increase clinician capacity with high touch, proactive triage technology and services.
One partner to handle everything—from taking your calls to enabling centralization and proactive patient engagement.
Trusted by 7 of the Top 10 Home Health and Hospice Providers
Top 5 Home Health Provider
Top 5 Health System
Top 5 Home Health Provider
Top 5 Health System
On-Call Staffing Peace of Mind. At Last.
With over 35 years of experience serving healthcare, we understand the complexities of delivering care while managing incoming calls and coordinating future visits. Deliver an elevated care experience for patients, caregivers, and providers with the #1 after-hours triage solution.
We Help You: Find Triage Clarity
Understand your operations like never before. Unlock operational clarity with CareXM’s industry leading data and expertise in triage workflows. Gain deeper insights into your triage process, ensuring efficiency and enhanced decision-making. Our approach empowers you to understand and optimize your operations like never before, reducing pressure on staff and improving patient outcomes while lowering triage costs.
Categorize and analyze patient interaction data to lower call volume. We categorize and analyze patient interaction data to gain actionable insights. Our platform enables you to track and evaluate every interaction, helping to identify trends, improve response times, and enhance patient care. Stay informed and proactive with detailed analytics that drive better outcomes and increase clinician capacity.
Before, during, and after the call. We handle call routing, track interactions, and deliver actionable insights to balance workloads and enhance patient satisfaction. Flex with patient call demand while optimizing triage coverage. With over 700 Nurses and Patient Care Advocates, we offer 24/7 primary or backup support for any calls you can’t handle.
Resolve issues before they’re emergent. Increase clinical capacity with virtual visits offering 250% more clinician capacity. Our proactive patient engagement combines high-tech, high-touch automated care, and flexible RPM. Customizable clinical program development can manage your entire patient population, ensuring efficient and comprehensive care.
Fast first call in under 60 seconds. Our efficient handling lowers readmissions and ensures answer rates at 32 seconds on average. Prioritize immediate resolutions to minimize stress and improve outcomes. With advanced technology and dedicated support, we deliver high-quality, responsive care swiftly and effectively.
Value-based care and the need for seamless interoperability are transforming how you deliver complex care, safely. With our HIPAA-compliant, EMR-integrated care coordination tools, you can enhance team collaboration, anticipate patient needs for timely intervention, and easily manage diverse patient populations while reducing unscheduled interactions.
Together, we’ll build an integrated strategy unique to your organization that elevates care, lowers costs, and improves outcomes.
Nurse Triage
Allow world-class, licensed nurses to consistently follow your protocols and present as an extension of your organization…without the extra cost. Whether you need after-hours or backup triage support, we’ve got you covered 24/7 – 365 days a year. Plus our nurse triage is flexible, we can take 1% or 100% of your patient calls to flex and scale with the changing environment of your practice.
Our patient engagement solutions keep you connected to your patients, wherever they are. Through automated check-ins, virtual touchpoints, patient surveys, and daily interactions, we encourage patients to actively engage with their care team. These tools empower providers to manage their patient population effectively, improving satisfaction, ensuring adherence to care plans, and reducing readmissions.
Eliminate hold times and respond faster with professional medical answering agents, message management, and AVA (automated voice assistant). AVA is an intelligent, multilingual IVR system that integrates with CareXM’s on-demand answering service. Our customizable systems provide 24/7 coverage, prioritize callbacks, manage overflow, cover staff breaks, and schedule appointments.
Reimagine Triage: Our Care Coordination Platform empowers your team to bridge care gaps by streamlining patient care tasks and communication for a cohesive caregiver experience. With intelligent call routing, unique tracking codes, built-in charting, secure messaging, and actionable insights, you gain real-time visibility into patient needs, team assignments, and next steps, ensuring closed-loop care coordination.
Reimagine Triage: Our Care Coordination Platform empowers your team to bridge care gaps by streamlining patient care tasks and communication for a cohesive caregiver experience. With intelligent call routing, unique tracking codes, built-in charting, secure messaging, and actionable insights, you gain real-time visibility into patient needs, team assignments, and next steps, ensuring closed-loop care coordination.
Reimagine Triage: Our Care Coordination Platform empowers your team to bridge care gaps by streamlining patient care tasks and communication for a cohesive caregiver experience. With intelligent call routing, unique tracking codes, built-in charting, secure messaging, and actionable insights, you gain real-time visibility into patient needs, team assignments, and next steps, ensuring closed-loop care coordination.
Don’t Just Take Our Word For It When You Know Us, You Will Love Us
We take pride in our 4,500 nationwide partners, our commitment to customer service, and our drive to elevate care together.
“Due to increased labor cost, our cost was going to go up 60%. We were able to partner with CareXM and implement a system that gave us a lot more resources, moved us to first call resolution, and was budget neutral—a really big plus.”
Mike Chelette, RN, BS
AVP Afterhours Operations Amedisys
“Our clinicians have enjoyed the ease of use of the CareXM platform. We estimate our clinicians are able to monitor more than double that of our previous platform. We see and help more patients.”
Ann Johnson
Director of Clinical Services, Telehealth Elara Caring
“By decentralizing our care approach with the help of the CareXM mobile app, we were able to begin providing continuity of care that hadn’t been possible with a centralized care strategy. Our patients do not have to repeat their stories over and over, and whatever we can do to provide them with a 5-star experience is a win for us and much-needed comfort for them.”
CIO
Southern US, Multi-state Home Health & Hospice Provider
“Our CAHPS scores went up 10 percentage points within a year. That’s crazy. That just does not happen.”
Mackenzie Daniek
Hospice Director Providence Hospice of Seattle
“The partnership with CareXM had multiple benefits for us: they care for our patients, gave our team the hope to get through a difficult time, gave us space to improve our processes – you can’t put a monetary amount on that.”
Bobbie Thompson
Manager of Clinical Operations HHH Provider in the Midwest
“CareXM has been worth its weight in gold and moved us toward our goals in patient satisfaction related to response times and colleague work-life balance.”
Rebecca Alexander-Labroi
Goshen Health
“Due to increased labor cost, our cost was going to go up 60%. We were able to partner with CareXM and implement a system that gave us a lot more resources, moved us to first call resolution, and was budget neutral—a really big plus.”
Mike Chelette, RN, BS
AVP Afterhours Operations Amedisys
“Our clinicians have enjoyed the ease of use of the CareXM platform. We estimate our clinicians are able to monitor more than double that of our previous platform. We see and help more patients.”
Ann Johnson
Director of Clinical Services, Telehealth Elara Caring
“By decentralizing our care approach with the help of the CareXM mobile app, we were able to begin providing continuity of care that hadn’t been possible with a centralized care strategy. Our patients do not have to repeat their stories over and over, and whatever we can do to provide them with a 5-star experience is a win for us and much-needed comfort for them.”
CIO
Southern US, Multi-state Home Health & Hospice Provider
“Our CAHPS scores went up 10 percentage points within a year. That’s crazy. That just does not happen.”
Mackenzie Daniek
Hospice Director, Providence Hospice of Seattle
“The partnership with CareXM had multiple benefits for us: they care for our patients, gave our team the hope to get through a difficult time, gave us space to improve our processes – you can’t put a monetary amount on that.”
Bobbie Thompson
Manager of Clinical Operations, HHH Provider in the Midwest
“CareXM has been worth its weight in gold and moved us toward our goals in patient satisfaction related to response times and colleague work-life balance.”
Rebecca Alexander-Labroi
Goshen Health
Getting Started is Easy! Our Clinical Experts Help You:
Tackle your most urgent triage challenges first.
Identify staffing and workload inefficiencies.
Develop a clinically-based triage solution perfect for your situation.
Forecast hard cost savings—before you commit—with our in-depth financial impact analysis.
