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CareXM

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    • CXM
      Care Coordination Platform
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    • Care Triage
      Clinical Triage Support
    • TouchPoint Care
      Patient Engagement & Monitoring
    • Care Assist
      Medical Answering Service
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    • Hospice + Palliative Care
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Telehealth Answering Services | CareXM

Transform your Triage

Lower costs while improving outcomes for patients AND clinicians

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Raise CAHPS
Reduce Nurse Burnout
Lower Costs
Elevate Outcomes

Extend the nurse call button

CareXM is a patient engagement platform that acts as an intelligent, virtual nurse call button that:

  • Knows who to contact when activated.
  • Collects patient insights (objective and subjective) allowing proactive out-reach and scheduled engagements between caregiver visits by informed triage nurses.
  • Shares insights, activities, follow-up actions and outcomes across the entire care team.
  • Provides actionable business intelligence to help organizations improve workflows, staff smarter and maximize productivity.
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Elevating care for home health & hospice

Home health & hospice agencies are asked to do more with fewer resources. 9 out of 10 adults want to age in place, yet the challenge in remote care for patients and providers is limited engagements between visits and most interactions are unscheduled and reactive.

We are here to help

Our care coordination platform allows us to serve as a flexible, scalable, extension of your healthcare business. We help you:

  • Analyze & improve workflows
  • Reduce nurse burnout
  • Elevate the patient & clinician experience
  • Improve CAHPS scores
  • Reduce ER visits up to 88%
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Don’t Just Take Our Word For It
When You Know Us, You Will Love Us

We partner with over 4500 organizations nationwide. We take pride in our partners, our commitment to customer service, and feedback. We elevate telehealth care together.

“Our CAHPS scores went up 10 percentage points within a year. That’s crazy. That just does not happen.”
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Mackenzie Daniek,Hospice Director, Providence Hospice of Seattle
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“CareXM has been worth its weight in gold and moved us toward our goals in patient satisfaction related to response times and colleague work-life balance.”
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Rebecca Alexander-LabroiGoshen Health
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“The partnership with CareXM had multiple benefits for us: they care for our patients, gave our team the hope to get through a difficult time, gave us space to improve our processes – you can’t put a monetary amount on that.”
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Bobbie ThompsonManager of Clinical Operations, HHH Provider in the Midwest
“Our nurses can’t imagine going back to life without the app. . .the results were better than any of us anticipated.”
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Chief Administrative OfficerA California Home Health & Hospice Provider
“By decentralizing our care approach with the help of the CareXM mobile app, we were able to begin providing continuity of care that hadn’t been possible with a centralized care strategy. Our patients do not have to repeat their stories over and over, and whatever we can do to provide them with a 5-star experience is a win for us and much-needed comfort for them.”
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CIOSouthern US, Multi-state Home Health & Hospice Provider

CareXM Services & Features

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Remote Patient Monitoring

CareXM connects patients with clinical support for their remote medical devices when they need it.

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Patient / Caregiver

CareXM routes patient calls instantly, providing fast help when seconds matter.

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Your Nurses

CareXM routes calls to your nurses first, since the best care comes from the patient’s own nurse.

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CareXM Nurses

CareXM routes calls to CareXM nurses only when your nurses need it—after-hours, peak times, anytime.

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Your Non-Clinical Support

CareXM sends non-clinical calls to your non-clinical team, providing relief to clinical staff.

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CareXM Non-Clinical Support

CareXM provides backup non-clinical answering services and appointment scheduling.

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Reporting & Analysis

CareXM business intelligence that improves care, streamlines operations, and reduces burdens on staff.

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Electronic Medical Records

CareXM integrates with several EMR’s, providing caregivers with critical patient data when it matters most.

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Secure Messaging

CareXM uses HIPAA complaint secure mobile messaging for instant communication between staff.

The holistic approach to healthcare for any team size

We partner with you to enhance the care experience for patients, caregivers, and admins. Use our complete setup or just the pieces you need for your individual home health/hospice practice or an entire health system.

  • CXM
    Care Coordination Platform
  • Care Triage
    Clinical Triage Support
  • TouchPoint Care
    Patient Engagement & Monitoring
  • Care Assist
    Medical Answering Services
New Home | CareXM
  • Connect patients to the right caregiver – fast
  • Collaborate real-time on patient care and communication
  • Business intelligence with real time data for actionable insights
  • Staffing tools that provide real, work-life balance for your nurses
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  • After hours and backup triage support 24/7, 365
  • Answer calls in under a minute with intelligent call routing
  • Follow your protocols, answer as white labeled to your organization
  • Reduce ER visits and 911 calls 88%
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  • Turnkey RPM solutions
  • EMR integrations
  • Patient surveys and daily interaction
  • Provide personalized care while relieving staff
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  • 24/7, 365 after hours medical answering
  • Medical message management
  • HIPAA compliant
  • Improve answer rates and hold times
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Schedule your FREE demo today!

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Schedule your FREE demo today!

Our HIPAA compliant care coordination platform and best-of-class triage teams are fast to implement and scale with you.

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Products

  • CXM
    – Care Coordination Platform
  • Care Triage
    – Clinical Triage Support
  • TouchPoint Care
    – Patient Engagement & Monitoring
  • Care Assist
    – Medical Answering Service

CXM

  • Patient Call Routing
  • Call Analytics & Reporting
  • Secure Messaging
  • Remote Telephony
  • Call Recording
  • Staff Availability & Tracking

About

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  • FAQ’s
  • News
  • Careers
  • Get A Demo
  • Customer Login

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