When a patient needs help, minutes matter.
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Transforming the care experience
From the moment you select CareXM, you gain the ultimate partner in experience management
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Staffed with registered nurses and non-clinical healthcare professionals
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Trained to help your patients and support your team around the clock
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Committed to streamlining your operations and helping your business thrive
Clinical Triage Service
- Licensed RN triage support
- 24/7 primary and back-up support to supplement your team and reduce burnout
- Triage protocols customized to meet your needs
Medical Answering and Messaging Service
- 24/7 coverage for call management including appointment scheduling
- HIPAA-Compliant messaging service
- Secure web portal integrates your
medical answering service
information into one centralized location
CareXM App
- Automatically connects patients and caregivers to your on-call nurses
- Routes calls to dedicated CareXM nurses when extra support is needed
- Easily uploads activity and notes into the patient record
Virtual Healthcare
- Facilitates remote care between your staff and patients
- Offers both video and phone communications via a safe and secure platform
- Enables more billable events
The CareXM Patient & Healthcare Provider Experience
CareXM quickly connects patients with the care they need in one seamless solution.
Learn HowCareXM routes patient calls instantly, providing fast help when seconds matter.
CareXM routes calls to your nurses first, since the best care comes from the patient’s own nurse.
CareXM routes calls to CareXM nurses only when your nurses need it—after-hours, peak times, anytime.
CareXM sends non-clinical calls to your non-clinical support, providing relief to clinical staff.
CareXM provides backup non-clinical answering services and appointment scheduling.
CareXM business intelligence that improves care, streamlines operations, and reduces burdens on staff.
CareXM integrates with several EMR’s, providing caregivers with critical patient data when it matters most.
CareXM uses HIPAA complaint secure mobile messaging for instant communication between staff.
CareXM connects patients with clinical support for their remote medical devices when they need it.
Patient / Caregiver
CareXM routes patient calls instantly, providing fast help when seconds matter.
Your Nurses
CareXM routes calls to your nurses first, since the best care comes from the patient’s own nurse.
CareXM Nurses
CareXM routes calls to CareXM nurses only when your nurses need it—after-hours, peak times, anytime.
Your
Non-Clinical
Support
CareXM sends non-clinical calls to your non-clinical support, providing relief to clinical staff.
CareXM
Non-Clinical
Support
CareXM provides backup non-clinical answering services and appointment scheduling.
Reporting & Analysis
CareXM business intelligence that improves care, streamlines operations, and reduces burdens on staff.
Electronic Medical Records
CareXM integrates with several EMR’s, providing caregivers with critical patient data when it matters most.
Secure Messaging
CareXM uses HIPAA complaint secure mobile messaging for instant communication between staff.
Remote Patient Monitoring
CareXM connects patients with clinical support for their remote medical devices when they need it.
CareXM Mobile
Avoid unnecessary transfers, extended hold times and overall frustrations for patients and caregivers. CareXM Mobile uses the most advanced technology and smart features to provide turnkey call routing and analytics to improve the care experience and business outcomes.
Patient Experience Matters
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52%more time spent on critical care
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18%less nurse turnover
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32 sec.nurse response wait time
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60%savings on phone support expense
