One partner to handle everything—from taking your calls to enabling centralization and proactive patient engagement.
Trusted by 7 of the Top 10 Home Health and Hospice Providers
On-Call Staffing Peace of Mind. At Last.
With over 35 years of experience serving healthcare, we understand the complexities of delivering care while managing incoming calls and coordinating future visits. Deliver an elevated care experience for patients, caregivers, and providers with the #1 after-hours triage solution.
We Help You: Find Triage Clarity
We Help You: Measure Progress
We Help You: Optimize Workloads
We Help You: Triage Proactively
We Help You: Improve Quality
CareXM Services
Triage Technology:
Built By Nurses, For Nurses
Value-based care and the need for seamless interoperability are transforming how you deliver complex care, safely. With our HIPAA-compliant, EMR-integrated care coordination tools, you can enhance team collaboration, anticipate patient needs for timely intervention, and easily manage diverse patient populations while reducing unscheduled interactions.
Together, we’ll build an integrated strategy unique to your organization that elevates care, lowers costs, and improves outcomes.
Nurse
Triage
Allow world-class, licensed nurses to consistently follow your protocols and present as an extension of your organization…without the extra cost. Whether you need after-hours or backup triage support, we’ve got you covered 24/7 – 365 days a year. Plus our nurse triage is flexible, we can take 1% or 100% of your patient calls to flex and scale with the changing environment of your practice.
Virtual Visits &
Patient Engagement
Our patient engagement solutions keep you connected to your patients, wherever they are. Through automated check-ins, virtual touchpoints, patient surveys, and daily interactions, we encourage patients to actively engage with their care team. These tools empower providers to manage their patient population effectively, improving satisfaction, ensuring adherence to care plans, and reducing readmissions.
Medical Answering
Services
Eliminate hold times and respond faster with professional medical answering agents, message management, and AVA (automated voice assistant). AVA is an intelligent, multilingual IVR system that integrates with CareXM’s on-demand answering service. Our customizable systems provide 24/7 coverage, prioritize callbacks, manage overflow, cover staff breaks, and schedule appointments.
Don’t Just Take Our Word For It
When You Know Us, You Will Love Us
We take pride in our 4,500 nationwide partners, our commitment to customer service, and our drive to elevate care together.
“Due to increased labor cost, our cost was going to go up 60%. We were able to partner with CareXM and implement a system that gave us a lot more resources, moved us to first call resolution, and was budget neutral—a really big plus.”
Mike Chelette, RN, BS
AVP Afterhours Operations
Amedisys
“Our clinicians have enjoyed the ease of use of the CareXM platform. We estimate our clinicians are able to monitor more than double that of our previous platform. We see and help more patients.”
Ann Johnson
Director of Clinical Services, Telehealth
Elara Caring
“By decentralizing our care approach with the help of the CareXM mobile app, we were able to begin providing continuity of care that hadn’t been possible with a centralized care strategy. Our patients do not have to repeat their stories over and over, and whatever we can do to provide them with a 5-star experience is a win for us and much-needed comfort for them.”
CIO
Southern US, Multi-state Home Health & Hospice Provider
“Our CAHPS scores went up 10 percentage points within a year. That’s crazy. That just does not happen.”
Mackenzie Daniek
Hospice Director,
Providence Hospice of Seattle
“The partnership with CareXM had multiple benefits for us: they care for our patients, gave our team the hope to get through a difficult time, gave us space to improve our processes – you can’t put a monetary amount on that.”
Bobbie Thompson
Manager of Clinical Operations,
HHH Provider in the Midwest
“CareXM has been worth its weight in gold and moved us toward our goals in patient satisfaction related to response times and colleague work-life balance.”
Rebecca Alexander-Labroi
Goshen Health
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