Care Assist: Medical Answering Service
Medical answering & messaging services 24/7 coverage for call management.
High quality live operators meet state-of-the-art technology to provide the medical answering services you need
CareXM Medical Answering Service will extend your care when you need it
- Our professional live operators will represent your office
- Available to manage overflow, lunchtime, staff meetings and afterhours
- Messages will be transcribed and directed to the appropriate staff member through the MyOffice web portal
- Our customizable systems is designed to help your staff prioritize callbacks
Daytime Answering Service
CareXM offers HIPAA-compliant medical answering services for a variety of medical practices. Having an accurate daytime answering service is vital in today’s fast-paced medical world. Providing patients with a timely response to questions, scheduling appointments, and reducing the burden on staff members is critical. CareXM will create a customized solution based on your practice’s needs.
Our daytime medical answering service is designed to adapt to any medical practice needs. Here are just some of the benefits you can expect from CareXM:
- 24/7 Answering Service: When doctors and nurses are treating patients in-office, they don’t have time to be interrupted by phone calls. We step in and field these phone calls 24/7 to ensure patients have their questions answered. Depending upon your practice needs, we can offer other services including, appointment scheduling, insurance needs, and referrals.
- Disaster Recovery Support: COVID-19 has forever changed the way medical practices operate. Our trained agents have helped thousands of medical providers continue providing quality care to their patients through mobile technology tools.
- UberNurse: App assistance for home health and hospice resources.
- Appointment Scheduling: We can work with your online software to establish effective patient scheduling protocols, including changes to existing appointments and confirmations. Staff members will have instant access to updated appointment information, ensuring patients are receiving the quality care they deserve.
Patient Satisfaction and Your Practice
How long have you been on hold when trying to schedule an appointment with one of your care providers? Have you ever been frustrated when your call is routed to multiple departments, or automated answering systems, only to have your call dropped? By placing ourselves in the patient’s shoes, we created a solution to improving patient satisfaction with our unique daytime answering service.
Healthcare has shifted to a patient-centered approach as patients are demanding more access to providers to answer questions. Our tool will ensure that patient calls are answered, and they are connected to providers within seconds. If your staff is busy and unable to handle patient calls, we step in to make sure patients are given the necessary information and treated with the respect they deserve.
CareXM – Taking Your Practice to the Next Level!
With the right physician’s daytime answering service, CareXM will take your practice to a new level of healthcare excellence. Our experienced team of nurses focuses on making each phone call a positive experience for patients. We guarantee your practice will see the following benefits:
- Professional representation for each phone call.
- Positive patient interactions.
- No need for additional staffing.
- Reduced employee burnout.
- Decreased practice costs.
CareXM is committed to providing trustworthy, professional, and reliable service for medical practices. Find out how CareXM will elevate your practice by scheduling a consultation with our experts today.