Blog

COVID-19 – How CareXM Can Help You Help Your Patients
Right now is a time of uncertainty in our society. Especially in the medical field. With the ongoing increase of Coronavirus cases, it is more important than ever for Doctors to find a way to treat their patients while also ensuring proper protocol is followed. Many offices are finding themselves either swamped with worried patients […]
Read More →
What to Look for in a Medical Answering Service
When you work in the medical industry and are considering investing in a call answering service, you will want to ensure that you choose the best service to meet your needs. Working with a medical answering service can provide many benefits for your business. It can help you to handle fluctuations, improve your customer service, […]
Read More →
Benefits of a 3rd Party Call Answering Service
There are many reasons that a medical practice can benefit from the use of a 3rd party call answering service. These services can help to improve your customer service and, therefore, improve the experience of your patients. Our team at Care XM can help to provide the ideal call answering services to meet all of […]
Read More →
Tips for Staying HIPAA Compliant
HIPAA compliance is an incredibly important part of working in the medical industry. Not only is it important to ensure that your staff is following HIPAA compliant procedures, but you will also need to ensure that the other businesses and contractors that you work with are HIPAA compliant too. For example, our call answering service […]
Read More →
The Importance of Call Analytics
Call analytics can serve an incredibly beneficial function for your business. When you use a call answering service, you want to be confident in the quality of these services. Call analytics can help to improve your customer service and retain patients. When you choose a call answering service, you will want to ensure that they […]
Read More →
Tips for Choosing the Right Answering Service
There are many benefits to hiring a call answering service for your business. These answering services can help to improve the satisfaction of your customers, increase your business’s efficiency, and minimize many potential issues. However, it is important to ensure that you take the appropriate steps to choose the right answering service to meet all […]
Read More →
Is your Answering Service HIPAA Compliant?
When you work in the medical industry, it is essential to ensure that you are following HIPAA guidelines. These standards are in place to protect your customers’ sensitive information. Not only do your employees have to follow these standards but everyone that you contract with is also required to be HIPAA compliant. For this reason, […]
Read More →