Blog

How To Improve CAHPS Scores in Two Words
December 20, 2021
For something as complex as improving patient engagement and CAHPS scores? A concise, two-word answer is at the top of CareXM’s list: Business intelligence. What is CAHPS and Why Does It Matter? Consumer Assessment of Healthcare Providers and Systems (CAHPS) is an annual Medicare and Medicaid Services (CMS) survey to improve scientific understanding of the patient experience.
Read More →CHANGE AGENT
Top-10 Traits of ‘High-TQ’ Hospice Triage Nurses
February 22, 2022
Being a Hospice Triage Nurse is tough. But it is part of why we love and answer the calling, and why others love us for it – even if they are never able to show it.
Read More →LIFE OF A TRIAGE NURSE
Telenursing Triage’s Take on Feb. 14
February 10, 2022
Valentine’s Day speaks with a unique voice to those of us servicing HHH (Home-Health and Hospice), taking triage calls via remote triage nurse jobs or a medical call center. Valentine’s Day is inspired by caregiving or healing.
Read More →LIFE OF A TRIAGE NURSE
2022: CareXM’s Take on Home-Health & Hospice
February 3, 2022
The COVID Pandemic has doused decades-long global healthcare burnout with gasoline – then lit a match. At a time when systemic fatigue and clinical and nonclinical workforces alike have traditional healthcare begging for the reset button, here we are, at the close of the first month of 2022.
Read More →CHANGE AGENT
What is the ‘Art of Nursing’ for After-Hours Triage?
January 25, 2022
The art of 24/7 triage services for Home-Health & Hospice organizations.
Read More →LIFE OF A TRIAGE NURSE
Burnt-Out Nurses: “Show” Us You Care!
December 13, 2021
Five Gifts To Solve the Puzzle of Nurse Burnout in 2021 Care never takes a holiday. Nurses working the ER or ICU know it. So do telephone triage nurses for telephone triage companies or clinical answering services. Whether they are working after-hours or daytime, holiday schedules are intense. Nurse burnout is causing some to leave […]
Read More →LIFE OF A TRIAGE NURSE

1
2
3
…
10
Next Page »

Kristy Fisher

Kristy Fisher

BSN/RN Director of Clinical Operations

Very early in her education Kristy felt a kinship to healthcare. In 2001 she earned her BSN from the University of Utah. Kristy then worked for two years in oncology, being especially drawn to caring for patients whose lives were coming to a close. In 2003, she made the transition to hospice, where she’s been helping patients and their families ever since. Working for several years as an on-site hospice nurse, Kristy found an even more meaningful niche. She became an expert at providing telephone triage for hospice patients. In this manner she has helped guide patients and caregivers through especially urgent and emotional situations. With her leadership and expertise, Kristy has been leading CareXM’s remote team of 100 triage nurses as the Director of Nursing since 2013, innovating in remote care while giving outstanding patient care.

Laurie Nelson

Laurie Nelson

BSN/RN Director of Clinical Services

Laurie helps providers integrate new technologies into their patient-care processes which improve both the patient and caregiver experience. Her favorite client feedback? As was recently expressed by Terri Warren, MSW, Chief of Hospice and Palliative Care of Providence: “CareXM is more than a vendor – CareXM is a valued partner.” Prior to her work for CareXM, Ms. Nelson worked as an RN in units ranging from ICU to hospice. Hospice work epitomizes her love in terms of care – supporting and empowering those taking their final journal out of this life.

Heather Armstrong

Heather Armstrong

RN, ADN, BSKin

Heather Armstrong, RN, ADN, BSKin, is the Clinical Learning Experience Supervisor at CareXM. As such, she mentors and trains incoming triage nurses. Her unique background as a body healer helps inform her nursing and nursing instruction. She is the former Director of Clinical Services for Hospice Services of Lake County, Calif., an RN Case Manager for Home-Health organization Right at Home in Santa Rosa, Calif., and the Lead Spa Therapist for the famed Bardessona Spa in Napa Valley. Ms. Armstrong earned her ADN/RN with a 4.0 and earned her Bachelor of Science in Kinesiology and Exercise Science (BSKin) with a 3.6 from the University of Utah.

Laura Dyer, BSN/RN -

Laura Dyer, BSN/RN -

Director of Product Management/XM Fellow

Laura Dyer was “XM” before Experience Management was an official thing. From the dawn of her career, Ms. Dyer has sought ways to infuse innovation with existing healthcare practices, for the win-win-win benefit of patients, providers, and payers. A true force of nature and technology, she leads product development for CareXM. As such, her number is on speed-dial for innovators and elite disruptors in the healthcare industry. Ms. Dyer graduated from the Johns Hopkins University School of Nursing and now partners with Johns Hopkins Home Care Group and other leading-edge care experience experts to help them continue to deliver transformative home-health services. Ms. Dyer proudly self-brands as “a nerd who has always had a knack for technology and innovation.” Her brain simply “loves solving problems.”