Bandwidth, not Burnout
CareXM will configure service plans to meet your specific needs — we understand there is no one-size-fits-all approach.
CXM
Care Coordination Platform
- Connect patients to the right caregiver – fast
- Collaborate real-time on patient care and communication
- Business intelligence with real time data for actionable insights
- Staffing tools that provide real, work-life balance for your nurses
Care Triage
Clinical Triage Support
- After hours and backup triage support 24/7, 365
- Answer calls in under a minute with intelligent call routing
- Follow your protocols, answer as white labeled to your organization
- Reduce ER visits and 911 calls 88%
TouchPoint Care
Patient Engagement & Monitoring
- Turnkey RPM solutions
- EMR integrations
- Patient Surveys and daily interaction
- Provide personalized care while relieving staff
Care Assist
Medical Answering Services
- 24/7, 365 after hours medical answering
- Medical message management
- HIPAA compliant
- Improve answer rates and hold times
Referral Management
The lifeblood of home health and hospice services is referrals. Effectively receiving and accepting referrals makes a dramatic impact on the bottom line and longevity of a healthcare business. As a partner, CareXM can accept patient referrals by phone — no matter what time the call comes in. Our nurses can act as a client’s employee and accept referrals over-the-phone and contact administrators to finalize the referral during business hours.
Our Patient-care Documentation Portal (PDP) is a distinguishing factor of our telehealth service. Our system was created to provide the best in detailed, comprehensive reporting for our clients. Reporting provides transparency, oversight, and an easy review of all interactions with CareXM nurses.
- Personalized reports that are easy to retrieve anytime
- Real-time documentation—often more thorough than clinical notes
- Digital recording of all calls reports that are easy to retrieve anytime
- Detailed client and patient modules
No matter your needs,
CareXM will find a way to provide you with a custom plan to provide exemplary care and maintain your competitive edge. We will include the telehealth services you need to support your staff and provide the best care for your patients:
- Daytime coverage for meetings
- Daily tuck-in/status check calls
- Safety & follow-up calls
- Admission tuck-in calls
- Pain assessment calls
- Comprehensive call reports
- Individualized nursing notes
- Emergency back-up services
- HIPAA Compliant
