The healthcare industry is always changing, and if you aren’t keeping up with the latest technology and tools, your practice can be left behind. Patients demand more communication and interaction from their providers, causing many practices to feel overwhelmed to maintain patient satisfaction. CareXM makes it easy to meet patient needs and adapt to changes in the healthcare industry.
- Home Health
- Home/Personal Care
- Medical Clinics
- Palliative Care
- Pace (MCCM) Programs
Enhanced Patient Communication and Provider Response
Communicating with patients promptly is essential. Long hold times on the phone have caused patients to seek new care providers as many feel providers do not value their time. Our answering services are designed to connect patients with a provider within seconds after dialing. If a staff member is unable to field the call, the patient is directly connected with a CareXM Registered Nurse. Our experts follow your company policies and requirements when assisting clients and helping to reduce the burden on your staff.
Having a 24/7 telephone triage system available to handle patient requests and questions helps to strengthen patient relationships.
How we tailor your telephone triage system to your needs:
Program Design and Implementation
We review your current model, talk to you about the challenges you face, and help you determine the strategies that are best suited for your organization’s needs. Then we suggest the options, levels of support, and implementation methods that will help you meet your goals.
Staff Support and Training
Part of a successful implementation is training. We make sure your telephone triage system offers the functionality your nursing staff needs to follow protocols and provide quality care while also avoiding burnout. Your whole staff will be able to use the program with ease to focus on increasing response time, not hassling with any confusing technology.
Our consulting team helps you optimize your risk management by offering solutions that comply with telehealth nursing standards, and home health and hospice best practices. We also identify existing protocols in your organization that may be putting you at risk or causing undue strain on your staff, then partner with you to implement alternative processes.