If a patient is calling after hours, it is likely that they are experiencing a medical problem or even an emergency. Our experienced team is knowledgeable regarding the steps to take to protect your patients and ensure that they can receive the help that they need. There are many benefits to hiring an after hours medical answering service in order to meet the needs of all of your patients. If you think your business could benefit from an after hours medical answering service, you should consult with our team at Care XM for more information about the services that we offer.
A Real Person at any Time
When a patient calls your office after hours, it is likely that they are experiencing an issue that requires guidance. An after hours medical answering service helps to ensure that your patients can connect with a real person at any time. This goes a long way toward reducing problems and ensuring that they can find the support that they need. A real person will be more capable of guiding them throughout the process of getting support and help.
More Peace of Mind
You may find that you worry about your patients or your business after hours. Fortunately, when you implement an after hours medical answering service, you will be able to rest easy that your patients are being taken care of during your time away from work. This can help you to remain less stressed and to have much more peace of mind regarding the condition of your business. Extra peace of mind is a great benefit of an after hours medical answering service.
Cost Effective
After hours medical answering services are extremely cost effective. In order to provide the same level of services, you would have to pay overtime or graveyard pay to an employee to answer the phones after your designated hours. When you work with an after hours medical answering service, this is no longer an issue. These services are an extremely cost effective solution for meeting all of the needs of your patients. This can go a long way toward saving you money and minimizing the extra expenses that you may otherwise face.
Decrease Hold Time
If you have a single employee that you pay to be on call, but have multiple patients that require assistance, your patients may have to wait on hold for an extended period of time. When you hire an after hours medical answering service, you will be able to ensure that your patients are connected with a real person as quickly as possible. This helps to meet all of their specific needs quickly and effectively, while decreasing the average amount of time that they remain on hold. This helps to keep your patients far happier and safer.
Your Personal Time is Protected
It is important to maintain a healthy balance between your personal life and your work life. In the medical industry, it is extremely easy for this line to become blurred, especially when you have to be on call around the clock. With an after hours medical answering service, you can ensure that your personal time is protected. You don’t have to worry about work when you are away from the office, because you can be confident that the medical answering service will take care of your customers while you are gone. They can help to schedule appointments and provide other services to help keep your patients happy while you can enjoy your personal time.
Protect your Patients
Patients that require after hours services are often in need of medical services. When you ensure that someone is always available to answer the phone, even after hours, you can help to ensure that their needs are met. This can help to minimize problems and keeps your patients protected around the clock. Our experienced team is knowledgeable and skilled at getting your patients the help that they need, when they need it. Not only does this provide you with extra peace of mind when you are away from the office, but it also helps to protect your patients and help them remain safe.
Increase Availability
In order to grow your business, it is often essential to increase your availability. However, this step can be difficult when you don’t have the resources to hire more help or the availability to work more hours. An after hours medical answering service can help to provide your business with increased availability without substantially increasing your workload. This can be extraordinarily beneficial in helping you to grow your business. Our experienced team at Care XM is passionate about helping your business grow, while simultaneously reducing your workload.
There are several benefits that you can obtain when you work with an after hours medical answering service. Our experienced team at Care XM can help to ensure that you can obtain all of these specific benefits for your business. To learn more about how our after hours medical answering service works and how it can improve your business, contact our team at Care XM today!
