CareXM provides customized solutions to improve care, increase efficiency, reduce turnover, and optimize operations. Hospice providers can rely on our expert services to manage urgent calls from patients and family members. Our proven process is designed to enhance your organization by offering information for patients within seconds of calling. No longer will patients and family members need to wait for several minutes on hold to speak to someone and have their questions answered. We handle patient and family phone calls quickly and with compassion.
Focusing on Hospice Patient Care
When patients face life-threatening illnesses or injuries, hospice care is provided to assist with compassionate care toward the end of life. As patients and loved ones are going through this challenging time together, it is essential to have a quality team of hospice providers. Providers help to improve the overall quality of life for the patient.
Hospice care is expanding with many people reaching the age of 65, and the demand for hospice and home health care is needed. We assist organizations in preventing them from feeling overwhelmed with fielding phone calls, scheduling appointments, and providing accurate resources to patients and loved ones.
CareXM will focus on answering each phone call and provide the professional support hospice workers need to offer the best personal care to patients. We provide HIPAA Compliant 24/7 support for providers to ensure patients have an immediate response when they call. In addition to answering phone calls, we offer:
- Message reporting
- On-call scheduling
- Direct text messaging
We understand the importance of answering calls quickly and providing the right information will impact the success of medical practices.
Why Choose CareXM?
Our customized solutions are designed around each medical practice needs. Our goal is to enhance your business by reducing employee burnout and turnover, improving operations, and providing better care to patients. Our program includes:
- Custom program and implementation – We meet with your office to identify current challenges and implement a best suited strategy for your business needs.
- Staff support and training – We focus on managing your telephone triage system to ensure nursing staff has the information they need to provide quality care to patients. The entire staff can use the program, helping to increase response time and streamline internal processes.
- Risk management – Our consulting team will optimize risk management by providing solutions that comply with telehealth nursing standards and hospice best practices. We will identify areas that cause undue strain on your staff and create a solution to implement a new alternative process to improve operations.
A powerful addition to any organization, CareXM has a solution that works! Schedule a consultation with our experts to find out how you can offer better patient care, reduce employee turnover, improve efficiency, and gain the competitive advantage your medical practice needs!