Medical Answering Services
We understand every medical clinic has unique challenges, limited resources, and overwhelmed staff. As the demand for improved patient care increases, medical clinics often struggle to offer the quality care they know their patients deserve. CareXM has created an affordable, quality solution for medical clinics, CXM Mobile. Our unique app will improve care, increase efficiency, reduce employee burnout and turnover, and optimize operations. Contact us for your medical answering services needs.
Improving Patient Care
If you are like most medical providers, you get into healthcare to provide quality medical care. When you have too many patients, not enough internal staff, and limited resources, you can find it challenging to deliver this promise. CareXM provides HIPAA compliant medical answering service to give patients the compassionate, quality care they deserve.
CareXM will allow providers to focus on their care instead of the busy administrative tasks that can take up too much time. By offering quality phone support, we will increase patient satisfaction. Patients no longer need to wait on the phone in long queues to obtain the information they need. We route the calls to your office first and answer the calls with our qualified nurses within seconds if your staff is unable to answer. We hand the day-to-day appointment scheduling and rescheduling, freeing up time for staff to handle other operational tasks with our medical answering services.
Secure Message Delivery
Providers often have a preference for the messages between staff and patients. CXM Mobile makes it easy for providers to maintain an eye on operations by accessing daily reports. We safeguard all patient and provider communication, reducing the risk of breaches. Nurses can respond to patient requests quickly, and providers can stay updated with patient requests through this secure messaging network. Also, providers can see employee and patient scheduling; guaranteeing patients are given the correct care. Messages can be delivered via phone, email, text messages, and through the web portal.
The calls are recorded, which aids in quality control checks and additional staff training. Listening to calls allows providers to see their patients are being treated with respect and offered accurate information. Our qualified nurses handle thousands of patients’ calls daily and adhere to each medical clinic’s unique protocols.
Why Choose CareXM?
Our customized solutions are designed around each medical practice needs. Our goal is to enhance your business by reducing employee burnout and turnover, improving operations, and providing better care to patients. Our program includes:
- Custom program and implementation – We meet with your office to identify current challenges and implement a best-suited strategy for your business needs.
- Staff support and training – We focus on managing your telephone triage system to ensure nursing staff has the information they need to provide quality care to patients. The entire staff can use the program, helping to increase response time and streamline internal processes.
- Risk management – Our consulting team will optimize risk management by providing solutions that comply with telehealth nursing standards and hospice best practices. We will identify areas that cause undue strain on your staff and create a solution to implement a new alternative process to improve operations.