Palliative Care Phone Call Triage
When patients have serious illnesses, they rely on palliative care to provide relief. Many providers find themselves overwhelmed with patient requests, making it challenging to answer phones and emails. With a focus on the quality of life and patient satisfaction, CareXM developed a unique tool, CXM Mobile app, to make handling patient needs easier.
Patients dealing with a serious illness such as heart failure, Parkinson’s disease, dementia, cancer, and other illnesses need providers on their schedules. Working with CareXM allows patients to receive this care with our 24/7 phone support. Our related services are always available, even when your office is closed.
Increased Patient Satisfaction
Patient satisfaction is one of the top concerns for many medical professionals. Phone support allows patients to have access to the resources and skilled nurses they need. When possible, we try to connect patients with your staff members and answer all calls within seconds and connect patients with a real human being. No longer will patients wait in call queues, deal with multiple phone call transfers, and struggle to receive the care they deserve.
Who We Serve
CareXM provides quality palliative care phone call support for a variety of industries including:
- Nursing homes
- Outpatient palliative care clinics
- Home care
- Primary Care
Contact our office to schedule a consultation. Our experts will review existing protocols and create a customized solution for your palliative care services.
Why Choose CareXM?
Our customized solutions are designed around each medical practice’s unique needs. Our goal is to enhance your business by reducing employee burnout and turnover, improving operations, and providing better care to patients. Our program includes:
- Custom program and implementation – We meet with your office to identify current challenges and implement a best-suited strategy for your business needs.
- Staff support and training – We focus on managing your telephone triage system to ensure nursing staff has the information they need to provide quality care to patients. The entire staff can use the program, helping to increase response time and streamline internal processes.
- Risk management – Our consulting team will optimize risk management by providing solutions that comply with telehealth nursing standards, hospice best practices, and HIPAA Compliant. We will identify areas that cause undue strain on your staff and create a solution to implement a new alternative process to improve operations.