Reducing the Pressure on After-Hours Triage
Triage
-Webinar
2025-03-21 “Under Pressure” is a classic 80’s rock song, not a description of your after-hours triage. The first step in relieving that pressure is understanding why your patients are calling after hours. Join Ellen Kuebrich, Chief Growth Officer at CareXM, as she discusses strategies to tackle the key contributors leading to stress on your triage operations.
In this webinar, we’ll cover:
- Identifying and Addressing Daytime Service Issues: Learn how you can spot and fix problems during the day to prevent those late-night calls.
- Achieving First-Call Resolution at Lower Costs: Find the balance of Clinical & Non-Clinical support to ensure patients receive top-notch care on the first call.
- Leveraging Data to Close the Loop on Patient Interactions: Use detailed reporting to understand patient needs and proactively manage non-urgent patient issues such as scheduling, medications, or supplies.
By reducing call volume through proactive triage, you’ll provide your patients with a better experience, improve the capacity of your clinicians, and be able to leave “Under Pressure” where it belongs – in your 80’s playlist!