A daytime answering service can be an extremely beneficial addition to your business. There are several signs that it may be time to hire a daytime answering service for your practice. When you are aware of these signs, you will be able to take the steps to optimize your operations and protect your business. Here are a few of the top signs that you need a daytime answering service.
You’re Missing Calls
Do you find that you are often missing calls? Every time you miss a call, you may be missing a new potential patient. Missed calls can also cause you to lose existing patients. If you are often missing calls, it is time to ramp up your system and work with a daytime answering service.
Your Voicemail System is Full
When you are having trouble keeping up with voicemails, it is certainly time to outsource some of the work. If you find that you have to check your voicemail frequently just to prevent it from becoming full, the services of a daytime answering service can help you to keep up with the demand of your business.
You are Unable to Take Time Away
It is important to have a balance between work and your home life. If your job is preventing you from doing this, it will be important to work with a daytime answering service. The right answering service will help to ensure that you can spend time with your family after hours, take vacations, or spend some time relaxing away from work.
You Don’t have a Designated Person to Answer your Phone
Without a designated person to answer your phone, your staff will have to frequently stop to answer calls. This can make it much more difficult for them to complete their daily tasks. When you don’t have a designated person for your phone, it may be beneficial to work with a daytime answering service. This often is a more cost effective solution than hiring an additional full-time employee.
Your Staff is Overwhelmed
Staff burnout is a serious concern, especially in the medical industry. Pay attention to your staff and how they are feeling. When your staff begins feeling overwhelmed, it is useful to help reduce their burden. Using a daytime answering service can help to reduce their workload and prevent them from burning out.
Productivity is Suffering
As previously mentioned, stepping away from regular tasks will be detrimental to your productivity. If you find that productivity in your office is suffering, it may be time to work with a daytime answering service to have your needs met.
You’re Receiving Negative Customer Feedback
It is important to keep your patients happy if you want to retain them. If you are receiving negative customer feedback, it is a sure sign that you need to take steps to improve your customer service. A call answering service can help you to quickly optimize your customer service and keep your patients happy.
These are just a few of the signs that you should hire a daytime call answering service for your business. If you’re ready to improve your customer service and streamline your operations, it’s time to reach out to us at Care XM to learn more about our daytime call answering service. Contact us at Care XM today to learn more about how to tell that it is time to start working with a call answering service.