The platform that powers better triage.

Our platform tracks and analyzes all triage activity to deliver insights that help you understand what the fluctuations in your data mean. In conjunction with our mobile app and AI-powered decision assistant built for triage nurses, we improve operational decision-making and make home-based care coordination easier, safer, and faster.

Stronger operations start with smarter data.

Effective triage is more than responding to patient calls. To make tangible improvement in care quality and patient satisfaction, it's essential to understand the complete context of every interaction.

Call Handle Performance

Measure handle times and find commonalities for improved team capacity.

Call Arrival Patterns

Recognize in-bound call trends to start anticipating patient needs.

Escalation Patterns

Understand why and when calls are escalated to improve protocols.

Coordination Performance

Understand hand-off and closed-loop workflows between teams to improve overall care coordination.

“Our patient communication scores went up 10 points in one year. That just does not happen.”

Mackenzie D., Hospice Director, Providence Hospice

Nurse triage platform features:

Maximize triage performance with insights, coordination support, and AI-powered decision assistance.

AI-Powered Decision Assistance

Guide more effective handoffs.

Smart decision support that synthesizes protocols, escalation pathways, and documentation in real-time to ease the burden on triage nurses.

"CareXM helped us more than double our call volume—2,500 to over 5,000 a month—while improving responsiveness by 50%. We’re handling more calls with fewer staff and resolving more issues on the first call. We expect this will contribute to improved overall CAHPS scores. Their dedicated point of contact made implementation smooth and issue resolution fast, and the geolocation feature has been a critical safety layer for our field staff."

Tiffany P., RN, Director of Patient Access, Elara Caring

Maximize the performance of triage.

We're committed to making care delivery more efficient by helping you address the nuances that slow you down and strain your team.

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Nurse Triage Platform FAQs

Do we have to use CareXM’s platform to outsource triage support?

How does CareXM help our team adapt to the new process and technology?

We understand that change can be hard, and that everyone has different experience levels when it comes to technology, so during onboarding, we make sure you’re fully supported in learning how to use all of CareXM’s technology and reporting tools. You’ll have a dedicated implementation team to guide you through the process. After going live, a dedicated account manager will regularly meet with you to walk through your data, ensuring you understand it and know how to leverage it to improve your organization’s operations. Adopting new technology can be challenging, but we’ve found that once nurses become familiar with the tools, their day-to-day tasks become more efficient and manageable.