Our nurse triage support extends your team's reach after-hours, protects staff from being overloaded, and ensures patients get the attention they need when they need it.
NURSE TRIAGE FOR HOME HEALTH & HOSPICE
The trusted provider of nurse triage solutions
200+U.S.-Based Licensed Nurses
<35sAvg Speed to Nurse
2M+Calls Handled Annually
80%First Call Resolution Rate
434k+ADC on Service
HOW IT WORKS
We adapt to the level of triage support you need
Our nurses act as an extension of your team, following your protocols to resolve and coordinate patient needs.
Primary Triage
Our nurses provide triage coverage and coordinate patient care with your team.
Centralized Triage
Calls route to your team first and our nurses provide overflow coverage as needed.
INTEROPERABILITY AT SCALE
Your EMR data, mobilized
Our EMR integrations give every nurse on our team access to the information needed to triage calls effectively. No additional EMR licenses required.
BEYOND THE STATUS QUO
Solving the high-stakes challenges of home-based care
After-Hours Coverage
Two-thirds of care happens after-hours; we ensure those patients aren't overlooked.
Care Coordination
Tech-enabled triage ensures handoffs are smooth and patient information is complete.
Symptom & Risk Management
Get patients support fast and identify progressing issues before it leads to unnecessary ER visits.
Clinician Capacity
Make it easier for nurses to handle higher volumes and optimize visit utilization.
Data Accuracy
Structured data provides visibility into how your organization is delivering patient care.
Quality & Compliance
Timely, accurate triage and documentation that supports CAHPS and value-based care.
THE PLATFORM THAT POWERS BETTER TRIAGE
Make every triage interaction faster, safer, and smarter
TRIAGE NURSE
Give triage nurses the full picture
Our support provides nurses with the structure and support to make fast, confident decisions by bringing patient information, protocols, and documentation into one place.
- Built-in closed-loop workflows that align with your policies and procedures
- 20+ EMR integrations that provide visibility to patient information
- Efficiently coordinate with visit nurses and on-call teams
Your Triage Copilot
AI designed to support triage nurses
Aida interprets patient context in real time and generates structured SBAR documentation, reducing cognitive load while keeping nurses fully in control of clinical decisions.
VISIT NURSE
Tools for visit nurse coordination
Keep clinicians in the field informed and coordinated while preventing after-hours calls from reaching nurses who are actively providing patient care.
- Status availability and management
- Location management
- HIPAA-secure messaging
- Outbound dialing with call masking & recording
ADMINISTRATIVE
Inform operational decisions with data-driven insight
With data-driven insights at your fingertips, you can move from reactive problem-solving to proactive resource allocation, optimizing your budget while improving overall care quality.
- Measure handle times and find commonalities
- Understand the most common reasons for patient calls
- Recognize inbound call trends
- Monitor after-hours visit utilization
- Receive segmented operational summaries
FREQUENTLY ASKED QUESTIONS
Get your nurse triage questions answered
YOUR SOLUTION FOR COORDINATED CARE
Elevate your after-hours care
Let’s design a tailored triage strategy built for relief today and predictability tomorrow.
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