Evaluating Outsourced vs. Centralized Triage Models
Triage
-Webinar
2025-09-17 Understand the trade-offs, hidden costs, and data you need to make the right decision for your team.
If you’re rethinking how triage is handled at your organization, you’re not alone. What worked in the past may not be sustainable today. This session will help you evaluate your current model and explore what alternatives might better support your goals.
In this webinar we’ll cover:
- Common misconceptions about centralizing triage
- The full cost of care, including burnout, turnover, technology, and gaps
- What a triage partner can (and can’t) do for you
- When hybrid models are worth considering
- Key data to review before engaging a partner
Speakers:
- Courtney Kelley RN, BSN, Clinical Solutions Consultant, CareXM
- Heather Riggle RN, BSN, Clinical Solutions Consultant, CareXM
- Laura Dyer RN, BSN, Sr. Director of Solution Strategy, CareXM