An answering service is an important and helpful invention that is useful to many people across the world in almost every industry. There are medical answering services, answering services for small businesses, real estate answering services, and answering services for nonprofits. An answering service acts as an assistant to a business by answering any incoming calls from customers, clients or other interested parties.
Answering services use telecommunications technology to help businesses. Companies will use several different types of answering services for different purposes. A company could have an automated answering service to take messages or use an internet answering service to allow customers to quickly and easily get answers to commonly asked questions.
For more complicated industries or questions, companies will hire answering services that have human beings who will answer the phone calls. These services will do all that they can to help the caller with whatever they may be calling about before sending them to the business office. They may also take a message if they are unable to answer a question that a caller may have.
Medical answering services are simply answering services that specifically assist medical offices or healthcare centers. A medical answering service handles incoming calls from patients and other clients and acts as a customer service function. Medical answering services are useful to many different fields within the medical industry including but not limited to: pediatricians, pharmacies, medical clinics, physicians, hospitals and home care services such as hospice.
Medical answering services are very useful to medical offices because they make it possible for medical and healthcare professionals to be able to completely focus on what is really important: caring for their patients. Typically, medical answering services are live answering services, meaning that human beings answer the phone. This allows for callers to feel like they are being heard and understood as well as gives your company a great reputation as a company that cares for your customers.
Medical answering services also help medical professionals by increasing collections. Medical answering services allow for over the phone transactions to happen as well as allow for individuals to call in if they want to make an appointment. Medical answering services can also help medical clinics by scheduling appointments and helping decrease the number of no shows for appointments.
It is important to hire a medical answering service that can not only answer calls but can be professional and is experienced with customer service. A great medical answering service will employ individuals who are knowledgeable enough to answer questions but can also make the customers feel comfortable and special. Perhaps the most vital piece to a quality medical answering service is that the service is HIPAA compliant. HIPAA guidelines need to be followed not only by medical professionals but any services that they use. This is important because a medical answering service that is HIPAA compliant ensures that your customers information and your own information is protected and kept confidential.
We at CareXM provide exceptional medical answering services that are professional, experienced, and, most importantly, HIPPA compliant. We make it our mission to help healthcare professionals in every aspect of their work by offloading extra stressors. We not only offer medical answering services, but we offer other services that are aimed to help medical clinics including answering services and monitoring systems. Contact us today for more information.