CareXM provides customized solutions to improve care, increase efficiency, reduce turnover, and optimize operations. Hospice providers can rely on our expert services to manage urgent calls from patients and family members. Our proven process is designed to enhance your organization by offering information for patients within seconds of calling. No longer will patients and family members need to wait for several minutes on hold to speak to someone and have their questions answered. We handle patient and family phone calls quickly and with compassion.
Focusing on Hospice Patient Care
When patients face life-threatening illnesses or injuries, hospice care is provided to assist with compassionate care toward the end of life. As patients and loved ones are going through this challenging time together, it is essential to have a quality team of hospice providers. Providers help to improve the overall quality of life for the patient.
Hospice care is expanding with many people reaching the age of 65, and the demand for hospice and home health care is needed. We assist organizations in preventing them from feeling overwhelmed with fielding phone calls, scheduling appointments, and providing accurate resources to patients and loved ones.
CareXM will focus on answering each phone call and provide the professional support hospice workers need to offer the best personal care to patients. We provide HIPAA Compliant 24/7 support for providers to ensure patients have an immediate response when they call. In addition to answering phone calls, we offer:
- Message reporting
- On-call scheduling
- Direct text messaging
We understand the importance of answering calls quickly and providing the right information will impact the success of medical practices.
When patients have serious illnesses, they rely on palliative care to provide relief. Many providers find themselves overwhelmed with patient requests, making it challenging to answer phones and emails. With a focus on quality of life and patient satisfaction, CareXM developed a unique tool, CXM Mobile app, to make handling patient needs easier.
Palliative Care Phone Call Triage
Patients dealing with a serious illness such as heart failure, Parkinson’s disease, dementia, cancer, and other illnesses need providers on their schedules. Working with CareXM allows patients to receive this care with our 24/7 phone support. Our related services are always available, even when your office is closed.
Increased Patient Satisfaction
Patient satisfaction is one of the top concerns for many medical professionals. Phone support allows patients to have access to the resources and skilled nurses they need. When possible, we try to connect patients with your staff members and answer all calls within seconds and connect patients with a real human being. No longer will patients wait in call queues, deal with multiple phone call transfers, and struggle to receive the care they deserve.
Who We Serve
CareXM provides quality palliative care phone call support for a variety of industries including:
- Nursing homes
- Outpatient palliative care clinics
- Home care
- Primary Care
Contact our office to schedule a consultation. Our experts will review existing protocols and create a customized solution for your palliative care services.
Why Choose CareXM?
Our customized solutions are designed around each medical practice’s unique needs. Our goal is to enhance your business by reducing employee burnout and turnover, improving operations, and providing better care to patients. Our program includes:
- Custom program and implementation – We meet with your office to identify current challenges and implement a best suited strategy for your business needs.
- Staff support and training – We focus on managing your telephone triage system to ensure nursing staff has the information they need to provide quality care to patients. The entire staff can use the program, helping to increase response time and streamline internal processes.
- Risk management – Our consulting team will optimize risk management by providing solutions that comply with telehealth nursing standards and hospice best practices. We will identify areas that cause undue strain on your staff and create a solution to implement a new alternative process to improve operations.
A powerful addition to any organization, CareXM has a solution that works! Schedule a consultation with our experts to find out how you can offer better patient care, reduce employee turnover, improve efficiency, and gain the competitive advantage your medical practice needs!