Remote Telephony Service
CareXM provides active remote telephony service tailor-made to meet your medical practice standards. When your office is overwhelmed and unable to field patient calls, our team of experts steps in to guarantee patient calls are answered and handled within seconds. Failure to meet patient needs, when they need assistance can hurt your practices’ reputation. CareXM makes it easier for practice managers to handle patient communication by ensuring our remote telephony service will personally handle patient calls 24/7.
Utilizing our expert team, CareXM helps providers focus on other elements of running a successful practice, including direct patient care. Our medical answering service helps thousands of patients and providers daily. We conduct patient satisfaction surveys to help providers understand areas that need to be addressed within their practice. We want to help you focus on improving and strengthening your medical practice.
Medical providers can access reporting tools to see real-time data related to patient questions and answering, scheduling, and messaging. We virtually eliminate on-call errors thanks to a secure network environment and expert registered nurses who interact directly with patient questions and concerns. Providers also have access to our secure messaging service, allowing providers to contact patients using their mobile phones, but it is replaced with the office number.
Our well-trained professionals are available 24/7 to field phone calls, focus on direct patient communication, and keep medical practices running smoothly and efficiently. When a disaster strikes and your business model is forced to adjust, CareXM is here! Our remote telephony services can assist in keeping your medical practice open when disaster strikes. Schedule a consultation to learn more about our HIPAA compliant remote telephony service.