Patient Call Routing
Does your practice feel overwhelmed with the increasing demands of patients and modern telehealth services? Are you struggling to maintain positive patient experiences? CareXM began by identifying key issues healthcare providers face and created a solution to help providers and patients connect in a modern way. Utilizing our patient call routing service, patients are connected with a member of your staff or a qualified registered nurse from CareXM.
Connecting Patients with the Care They Need
Our dynamic HIPAA Compliant patient call routine service allows patients to connect with the right healthcare professional to handle their issues. CareXM is a cutting-edge solution designed to improve patient and provider communication from appointment scheduling to answering patient-related healthcare questions.
Creating a better patient experience without additional responsibility for busy staff members is easy to do with CareXM’s patient call routing tool. Each patient’s phone call is answered within seconds, and patients are connected with the appropriate person to answer their questions. New patient information will be accurately collected and inputted into your software system based on intake assessment requirements.
24/7 Access to Quality Care
CareXM patient call routing allows 24/7 access to nurses, allowing medical practices to be available after-hours and on weekends. Healthcare needs don’t run on a 9-to-5 schedule, and neither do we. Our experts are ready to help patients and ensure they are given the respect and quality of care they deserve.
When demands are high, CareXM will focus on facilitating a better patient experience. Today’s modern patients are on-the-go and do not always have time to drive into a facility to receive care. Utilizing call routing, we make sure all patients are connected to the right person to answer their questions without frustrating wait times and multiple call transfers. Schedule a consultation with CareXM to discuss how we can bring your medical practice into the future of healthcare!