Call Analytics & Reporting Services
CareXM offers customized solutions to improve care, increase efficiency, reduce turnover, and optimize operations. Providing healthcare organizations with crucial information will enhance the quality of care, reduce staff burnout, reduce expenses, improve staff performance, and streamline processes.
Keeping providers in the know about how their patients are being treated is vital to maintaining a quality practice. When patients are forced to wait on a call queue for several minutes or are forced to be re-routed to multiple people, this can cause frustration, and you can lose patients. Staff members are already overwhelmed with the amount of work they have, and dealing with phone support is not always something they have time to manage. Utilizing our telephone triage tool allows your organization to provide care to patients within seconds of calling.
Our Patient-care Documentation Portal (PDP) is a distinguishing factor of our service. Our system was created to provide the best in detailed, comprehensive reporting for our clients. Reporting provides transparency, oversight, and an easy review of all interactions with CareXM nurses.
- Personalized reports that are easy to retrieve anytime
- Real-time documentation—often more thorough than clinical notes
- Digital recording of all calls
- Detailed client and patient modules