One of the critical elements of running an active medical practice is patient engagement. Modern communication methods make it easier than ever for providers and patients to message one another, but is the tool you are using HIPAA compliant? It is essential to utilize a HIPAA compliant texting platform to give your patients the convenience of texting, without the concern of patient privacy being violated. According to the Medical Group Management Association (MGMA), “two-thirds of healthcare organizations use text messaging to communicate appointments and reminders to patients.”
CareXM uses a unique mobile platform for patients and providers to have a HIPAA-compliant messaging tool. We have found using mobile messaging decreases patient no-shows and prevents problems with patients and providers missing one another via phone calls. Our service receives complete text messages from our answering service and can connect directly to your office. Providers can manage patient and office communication directly from their iPhone or Android device.
Why Choose CareXM Secure Messaging
Our app is a free HIPAA compliant messaging service allowing providers the following options:
- Clean, easy to navigate layout
- Secure message management
- Active messages synced from device to office
- Call back messages through the app with office number as your caller ID
- Ability to append any message
- Complete documentation of patient/provider communication
- Secure customer support, just a click or phone call away
Secure messaging is an ideal way to boost patient engagement and strengthen your practice. Satisfied customers find using secure messaging allows them to improve appointment attendance, reduced employee burnout, enhanced patient satisfaction, and streamlined patient communication. Having the right HIPAA compliant messaging platform is essential in today’s medical industry. Schedule a consultation with CareXM to determine the best tool to enhance your practice today.