CareXM provides a HIPAA compliant way to record your calls safely. Call recording is beneficial as it helps healthcare providers maintain accurate records during patient interaction and assists in employee training. Healthcare providers can have access to call recordings to ensure their employees are communicating correctly with patients. CareXM offers encrypted call recordings, which can be used in the event of false claims.
Healthcare organizations need to have secure, reliable methods for patient communication. CareXM understands the importance of strengthening patient relationships, which all begins with a phone call. As you listen to call recordings, it becomes clear to identify areas that need to be addressed and improved. Our encrypted call recordings are HIPPA compliant and meet CMS standards.
Our easy dashboard makes it simple for providers to see all customer interactions. Call recording files can be searched and retrieved quickly, making it simple to perform internal audits and ensure all business processes are compliant. Some of the benefits you can expect from CareXM call recording including:
- Improved patient care. Call recordings make it easy for providers to check on their internal and external processes, allowing proper action to be taken.
- Reduce lawsuit risk. Keeping a library of call records reduce liability risk. If an investigation occurs, call logs can be pulled to listen to patient calls and possible disputes or problems with insurance agencies.
- Employee training. Employers are able to coach new hires and existing employees using real-life examples from call recordings. Obtaining immediate feedback helps employees to strengthen their skill set in their respective roles.
- Remain compliant. Call records help organizations meet regulatory requirements by encrypting calls pertaining patient information.