Staff Availability & Tracking
CareXM provides customized HIPAA Compliant solutions to help healthcare providers improve patient care, reduce employee burnout and turnover, increase efficiency, and optimize operations. The CareXM app is designed to facilitate on-call resource tracking and management for healthcare providers offering patients, or caregivers access to nurses to address medical requests.
On-call staff members can view team members’ availability from the app, making it easy to schedule patient call-backs and appointments around their schedule. Our app provides seamless integration for administrators and staff to view employee schedules and manage patient communication.
Management will be able to edit on-call schedules, staff members, office hours, temporary employees and permissions, peer-to-peer emails, patient emails, and more. CareXM records and stores all phone calls, adhering to compliance requirements.
Benefits of CareXM
- Reduce the risk of human error in messages
- CXM Mobile app integration
- Enhanced workplace productivity and reduced employee burnout
- Increased patient response time
- After-hours call support
- Recorded calls for quality and training purposes
- High-volume call support and staff meeting phone support coverage
- Natural disaster phone coverage
- Resources for home health and hospice workers
- Improved bottom line with streamlined operations and protocols