CareXM provides customized solutions to help healthcare providers improve patient care, reduce employee burnout and turnover, increase efficiency, and optimize operations. The CareXM app is designed to facilitate on-call resource tracking and management for healthcare providers offering patients, or caregivers access to nurses to address medical requests.
On-call staff members can view team members’ availability from the app, making it easy to schedule patient call-backs and appointments around their schedule. Our app provides seamless integration for administrators and staff to view employee schedules and manage patient communication.
Management will be able to edit on-call schedules, staff members, office hours, temporary employees and permissions, peer-to-peer emails, patient emails, and more. CareXM records and stores all phone calls, adhering to compliance requirements.
Benefits of CareXM
- Reduce the risk of human error in messages
- CXM Mobile app integration
- Enhanced workplace productivity and reduced employee burnout
- Increased patient response time
- After-hours call support
- Recorded calls for quality and training purposes
- High-volume call support and staff meeting phone support coverage
- Natural disaster phone coverage
- Resources for home health and hospice workers
- Improved bottom line with streamlined operations and protocols