When patients need home or personal health care, they need to know they can connect with their medical provider when required. Personal health focuses on providing care to patients who cannot care for themselves or need medical assistance to live a quality of life. Patients with home health care or personal health care needs rely on caretakers. Offering home or personal health care can strain small medical practices, often making it challenging for staff members to handle internal needs while also offering compassionate patient care for home or personal care patients.
Personal Care Answering Service
CareXM offers 24/7 phone answering services, making it easy for patients to access compassionate, qualified registered nurses. We work with your business model to give patients accurate information and field their concerns and questions with ease. With the demand for home and personal health care growing, providers need to turn to CareXM now more than ever. We can deal with some of the daily “housekeeping” needs of the medical practice, freeing up time for providers so they can focus on providing better patient care in person.
Reduce Staff Burnout and Turnover
Working long hours in high-stress environments will result in burnout, low job satisfaction, and leads to compassion fatigue for home and personal care nurses. CareXM support will reduce these concerns by:
- Triaging caregiver calls over the phone, obtaining patient information, establishing realistic expectations, and connecting with on-call nursing as needed.
- Reduce demands for on-call nurses, improving work-life balance.
- Reduced home visit needs for non-emergent calls.
- Support for high call volume times, allowing staff resources to be allocated correctly.
Increased Peace of Mind
When patients need answers, they expect providers to have those answers within seconds of calling. Patient needs are the highest priority for CareXM as we understand how to provide the best telephone triage care, which includes:
- Competent over-the-phone care without additional strain on office staff.
- Team of expert nurses with high personal and professional standards.
- Alternative to traditional answering service.
- Rapid phone call answering and direct connection to nurses within seconds.
Cost Reduction and Improved Efficiency
Telephone triage staffing can be unpredictable. CareXM delivers powerful solutions to improve efficiency and reduce costs:
- Affordable telephone triage without needing to hire additional staff members.
- Elimination of redundancies commonly found with answering services.
- Scale-based services based on changing demands.
- Assistance with natural disasters, downtime, and staffing challenges.
Contact CareXM to schedule a consultation to see how our experts will provide peace of mind to patients, increase efficiency, and give your practice the competitive advantage it deserves!